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to do this hover over settings and select email templates your email templates are organized into four categories ticket owners email sent to the owner of a ticket article followers customers who follow an article help center visitors and call center customers customers who have been on a call with an agent will edit the ticket submitted email template to edit an email template select edit on the left youll see the email bodies CSS its already personalized with dynamic placeholders that will automatically add your customers name or ticket subject you can click to edit the email body text youll see a preview of all your changes on the right when youre ready click Save you can disable some of these automated emails by turning off the toggle next to the email template and thats it this video is always here so come back and watch again for more help to learn more go to our Help Center also powered by Wix answers