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The tutorial explains how to customize the compact layout in a record page, emphasizing the importance of highlighting specific custom fields for better visibility by representatives. To edit the compact layout, the process begins by accessing the account object in the setup. Users can view the system default compact layout, which cannot be edited directly. The tutorial then demonstrates how to clone the existing layout to create a new custom layout. This custom layout allows for the removal and adjustment of fields to tailor the display according to specific needs.