Having comprehensive power over your documents at any time is important to alleviate your day-to-day duties and increase your efficiency. Accomplish any objective with DocHub tools for papers management and convenient PDF editing. Access, adjust and save and incorporate your workflows with other protected cloud storage services.
DocHub provides you with lossless editing, the possibility to work with any format, and safely eSign papers without having looking for a third-party eSignature alternative. Get the most of your document management solutions in one place. Consider all DocHub capabilities right now with your free account.
welcome to care for customers calm the call center management series and todays session is on improving your contact center reporting so over the years Ive seen a number of different snapshot reports and those are reports that will tell me what service level was like per day or maybe what absenteeism was like but nothing has been more valuable than graphical trend reports they tell the whole story and that story gets remembered by a number of different people within the contact center so let me give you a real cheesy example heres a good snapshot report you take a look at this and you say jeez you know this iPhone 4 is going to follow this path and its going to fall right into my hands well from a snapshot report looks good but when you turn that into a trend report and you can see what happens the story just may turn out to be different up and there is the case corporate IT steps in and they deny the iPhone 4 for you so thats the version of the trend report versus the snapshot r