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Eighty-two percent of U.S. consumers stop doing business with a brand due to poor customer service, highlighting the importance of customer satisfaction at every interaction. Poor customer experiences can significantly impact business health, leading to a loss of customers, decreased sales, and lowered employee morale. To ensure customer satisfaction, feedback must be collected throughout the customer journey, which can be achieved through customer satisfaction surveys. ProProfs Survey Maker allows users to create online surveys easily, offering various types and extensive customization options to gather actionable feedback quickly. It is positioned as a versatile tool for effective survey creation.