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In Chaos Control Cloud, a customer returns analysis report can be generated from the returns area by clicking on the return analysis icon. Users can apply filters for date and return reason. The report displays key details, including the creation date of the return, customer name, stock item code and description, the original sold quantity, the number of items returned, and if any exchanges were made. A difference column indicates the value change between returned items and replacements, showing a net loss or gain. The report also calculates the return percentage of sold items and includes the filtered return reason and the default supplier for each item.