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In this tutorial, Galen, a web designer, shares how implementing templates and automations greatly improved his business efficiency. He emphasizes the importance of using a CRM (Customer Relationship Management) tool, like HoneyBook, which he initially overlooked, thinking his business wasn't established enough for it. Galen acknowledges that this lack of tools hindered his growth. Now, he believes every service provider should utilize a CRM to monitor daily operations effectively. The tutorial will focus on quickly creating proposals using HoneyBook, showcasing how it transformed his approach to managing his business.