Edit company in the Event Satisfaction Survey

Aug 6th, 2022
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A good good NPS response rate is one that is above around 20%, subject to having enough total responses. You can see from this data published by CustomerGauge, using their extensive CustomerGauge NPS Benchmarks Survey, that most organisations (~51%) have response rates of 20% or higher.
Response rates approximating 60% for most research should be the goal of researchers and certainly are the expectation of the Editor and Associate Editors of the Journal. For survey research intended to represent all schools and colleges of pharmacy, a response rate of 80% is expected.
An event satisfaction survey is used by the organization to measure the attendees event feedback and make necessary improvements. Through this survey, you can find out if the sessions were good enough; the event was informative or not, presentation skills of the speaker, accommodation, and so on.
So what is a good response rate for your events? For conferences and corporate events, a good response sits between 10% - 20% depending on the size of the event. For live trade shows a good response rate is around 12-15%.
Depending on your event goals, audience, and format, you might want to use different methods to collect feedback. For example, you can use surveys, polls, quizzes, interviews, focus groups, or observation. You can also combine different methods to get a more comprehensive picture of your event performance.
What is an average response rate for surveys? The average survey response rates typically hover around 20-30%. Again, this also depends based on factors like survey length, survey topic, and the method of distribution. For example, average online survey response rates are around 40%.
Some key questions you should ask in your post virtual events surveys include: Did you find the webinar engaging / interactive enough? How would you rate the quality of the slides content. Did the event meet your expectations. How likely would you be to attend future events?
Factors that impact this include, how engaged your customers are with your brand, and whether youre delivering surveys in a way thats easy for them. Nevertheless, a good survey response rate ranges between 5% and 30%. An excellent response rate is 50% or higher.

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