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Hospitals are mandated by the Affordable Care Act to conduct patient satisfaction surveys, providing data on patient perspectives that facilitate meaningful comparisons among hospitals. These surveys help hospitals enhance care quality, accountability, and transparency, and results can be reported publicly. Higher HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores lead to better reimbursement, emphasizing the importance of these results. Improving HCAHPS scores requires a comprehensive approach involving all staff who interact with patients, not just nurses or providers, to elevate internal quality initiatives and overall patient satisfaction.
