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[Music] okay what I want to cover in this video are some of the more requested things I see from customers around additional comments at work notes so forego two incidents here and we open up an incident and we have our work notes and additional comments now you have this button here to switch and show both at the same time and you can put your back you have this checkbox here that switches between additional comments and work notes now what a lot of my customers kind of see this the way this functions and one very often requested thing is well can you make it so that its two fields there are ways to do that but really this is a user preference setting believe it or not whenever you click this button it changes that user preference for your record for your user so if you want to have it so that it is two fields instead of one by default you can simply come here open up an incident come here to this field click this button and switch it to two okay now if you go to use your preference