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Bob, a support guy, is able to put a smile on any customer's face by offering exceptional customer service. He has adapted to the changing customer service landscape by being available through chat messages on various platforms like Twitter and Facebook. Bob is proactive in solving problems before they arise and is always prepared with answers thanks to customer history appearing as soon as the phone rings. He uses Freshdesk to efficiently handle customer support, demonstrating the importance of adapting to new tools as small businesses grow.
