COVID forever transformed how organizations see their internal practices and procedures. It impacted organizations of all sizes and industries, posing new obstacles for staying connected. The pandemic showed that all organizations must incorporate digital tools into everyday routines. They became vital for far more than hybrid working models.
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Smart QMS is a tool designed to comply with ISO standards and consists of 12 modules. The focus today is on the document management system module. Users in the organization are facing challenges such as difficulties in document management, unsatisfied customers, excessive paperwork, low productivity, and high operational costs. There is a need for an innovative solution to address these issues, improve document retrieval, ensure version control, streamline approval processes, and protect intellectual property. It is crucial to change the current practices and improve traceability of document changes.