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The video tutorial explains how to create a process using a theme store for customizing user interfaces. It begins by introducing the process library for downloading ready-to-use templates, then shifts to the theme store where users can change the layout of their interface. The steps to import and customize a theme are outlined: navigate to resources, select the library, and access the theme store to view available themes. After importing a theme, users return to their process to customize it via the configuration sidebar. The tutorial emphasizes checking the existing layout before applying the new theme to visualize the transformation and enhance the process's appearance.