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[Music] meet Bob he can put a smile on any customers face Bob is a support guy earlier he had to depend on just email to do his job his customers are everywhere now but he still gets them to love him waiting for him is the bane of customer service and Bob gets that so hes just a chat message away ready to jump in his needing he runs to problems before they come to him Twitter Facebook wherever his customers are Bob gets there and gets there fast [Music] in fact he is so fast that he figures out whats bothering his customer by the time his phone rings twice as secret the customer history pops up as soon as the customer calls so bob has the answers ready [Music] Kael holidays are a horrible cold Bob is always available he carries his Hellfest around with it and puts out tires effortlessly Bob makes all of this happen with freshdesk everything you need to deliver exceptional customer support heres the problem as your small business grows relying on your email inbox to manage support g