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In this video, Jay discusses cease and desist letters, explaining what they are, how to send them, and what to include. He outlines their purpose and benefits, emphasizing that they serve as a formal request to stop communication from a debt collection agency. Jay also mentions his 15 years of experience in the debt collection industry, during which he has worked in various roles, including legal and management positions, and has owned two debt collection agencies. At the end of the video, viewers can expect a bonus, including a free template for a cease and desist letter. He encourages viewers to ask questions in the comments for further assistance.