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In this video, Jay discusses cease and desist letters, explaining what they are, how to send them, and what to include in the letter. He shares insights from his 15 years in the debt collection industry, covering roles from skip tracing to management, and mentions his experience owning two collection agencies. Jay encourages viewers to ask questions in the comments, promising to respond. He emphasizes that a cease and desist letter is a formal request to halt communication from a debt collection agency. Jay also promises a bonus template for a cease and desist letter at the end of the video.