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hey everyone welcome to boom bix tv today i just wanted to make a quick video for ebay sellers who may or may not be in jeopardy of losing their top-rated seller status and wanting to dispute defects on their account so here you see i am in my seller hub on my ebay account and my seller level forecast is above standard right now so as you can see the past seller level was top rated ive been top rated for a long time but more recently my seller level has dropped to above standard and this is due to a lot of late shipment defects so as you can see here the percent that im at is 3.02 percent which is 30 out of 992 transactions that were uploaded late or received late now i am positive that most of those were shipped on time there was a period of time where some of our items were sitting in one place for up to seven days so we had customers who were upset and we were looking into tracking information a lot of times the tracking wouldnt even be updated for several days so lets take a lo