What does a software maintenance agreement include?
A software maintenance agreement, or SMA, is a legal contract that obligates the software vendor to provide technical support and updates for an existing software product for their customers. It may also extend the expiration date of certain features, such as new releases or upgrades.
What is a maintenance and support contract?
Maintenance and Support Contracts means the contracts pursuant to which, prior to the Closing Date, Seller has obligations to provide maintenance and support to its customers.
What is a maintenance agreement?
A maintenance agreement (contract), sometimes called a service agreement (contract), is an agreement which requires specific performance of repairing, cleaning, altering, or improving tangible personal property on a regular or irregular basis to ensure the products continued satisfactory operation.
What is the purpose of software maintenance?
Software maintenance is the process of changing, modifying, and updating software to keep up with customer needs. Software maintenance is done after the product has launched for several reasons including improving the software overall, correcting issues or bugs, to boost performance, and more.
What is the difference between software development and software maintenance?
In short, software maintenance is essentially providing a service, whereas software development is concerned with the development of products. In order to provide high-quality software maintenance, different and additional processes are needed than provided by a high-quality software development organization.
What is meant by maintenance agreement?
a formal agreement between two parties which states that one party will keep a building, vehicle, machine, etc, belonging to the other party in good condition by regularly checking it and repairing it when necessary.
What is maintenance and support services?
Maintenance and Support Services Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.
What is the purpose of a maintenance agreement?
A maintenance agreement outlines the steps one party will undertake to insure the upkeep, repair, serviceability of another partys property. Maintenance contracts are commonly used by companies that take care of vehicle fleets, industrial equipment, office and apartment buildings, computer networks, etc.
What is annual maintenance contract for software?
An annual maintenance contract (AMC) is an agreement with a service provider for repair and maintenance of property used by your company. The service can be of any property owned by your company from the large manufacturing machines creating your products down to the computers and printers used in your offices.
Why is maintenance important in the software development life cycle?
The maintenance phase of the software life cycle allows individuals to check the performance of the software after it is launched to see if it is all working correctly. This stage is very important as it: Ensures that the system remains running at peak performance levels. Solves any software bugs/problems that arise.