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in this video Ill show you how you can easily categorize or tag a ticket as it comes into the help desk you can customize ticket tags within mojo with tax you can track projects group tickets under the same route costs or mark something as needing approval as an example one of the tags that we use often here is to add to knowledge-based tag this ticket right here about the blue screen is a good candidate for the knowledge base so to add a tag to this ticket will open the ticket and then click on tags you can add multiple tags and also remove existing ones from here managers are also able to create a tag from this screen now that weve added that tag we can go back to the view list and then clearly see the tag tickets if I click on a specific tag it will also auto search for that tag we can also create customized views for attacks here is a view I created earlier for the KB tag with one click I can see all the tickets containing that tag with the Mojo helpdesk ticket tags you can quick
