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(upbeat inspirational music) - Hi, this is Karl, and this is another SOP video for Managed Service Providers. Today I want to talk about signing contracts, and very specifically, and Ill make this really short, absolutely everybody has to sign a contract! So I talk about this in the books that I write, but, ya know, it really does make sense. Heres the deal. Your service agreement is not about service. It is not about the statement of work. The statement of work is important, and you staple it to the end of the service agreement. But before that, the service agreement is the big picture that defines your relationship with your client. It defines how often youre going to bill, whether youre going to bill in advance, what your rates are, which can be raised outside of the service contract, but you got to have a contract to make that happen. It defines your relationship, not just for you, but also for your insurance company, the clients insurance company, the IRS, right? Cause they
