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all right so what we are ready to get started again welcome to how to prevent customer disputes um your presenter today is attorney Louis J Licata managing partner of gertzberg Licata um so Lou why dont uh you kick things off thanks Cassie uh welcome everyone Im thrilled to have you here today is going to be fun uh these are the kinds of things that put people to sleep when they try to figure out what to do with terms and conditions but Im going to try to make it as exciting as possible um our usual disclaimer were trained professionals dont try these tricks at home you might get hurt um and about me you all know me I think or most of you know me so thats just a nice picture with some things Ive done and um basically where are we today so um you know in our cover my six we identify the six categories of plaintiffs the six categories are six groups of people that can file suit against you and one of those six categories is customers um and as your customer base or your company gr