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In this video, Jay discusses what a cease and desist letter is, how to send it, and what to include. A cease and desist letter is essentially a request to prevent a debt collection agency from further communication. Jay shares his extensive experience in the debt collection industry, including roles in skip tracing, collection, legal management, and owning two agencies. He also offers to provide answers to viewer questions in the comments section. Additionally, viewers who stay till the end can access a free template example of a cease and desist letter.