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hi my name is Sean Beasley and I want to welcome to you two OTRS sixty Seconds today I want to talk to you about deleting tickets this can be done per generic agent let's take a look at an example if you log into your system here we see a support queue with three tickets for example if I wanted to delete these three tickets for whatever reason I would go to admin and then click on generic agent here you say I have a job delete all in a queue it's set to invalid which means no and there's currently no time setting which automatically deactivates this job so let's select our support queue scroll down take note of the warning that these tickets are permanently lost which we'll see you in a second to here and then select delete tickets to yes so this jobs invalid it can only be manually run let's go ahead and click Submit we'll get an overview screen listing the tickets that would be effective and then we can choose to run this now I hope you've enjoyed watching this instructional video a...