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hey everyone its terry with terrys tidbits and the des moines area community college our study group this week looked at the service cloud and we covered a lot of ground in a very little bit of time but it probably still deserves more its a huge topic its 11 of the certification for your admin cert lets jump into the video study right along with the rest of the group hey everyone its terry with terrys tidbits i am so glad youre here [Music] um so welcome everybody thanks for coming uh this is the admin steady group when are we like week seven maybe i know were down to just like three weeks or so maybe left four weeks left so were moving through it pretty fast which is awesome um youre doing a good job so todays topic is case management capabilities we have bethany and robbie you guys are our leaders for today so ill let you take it away when youre ready ready make sure i get my right screen can yall see that yes right so i will go first my duties was to basically describ