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[Music] [Applause] welcome back to door king tech tips today we will be looking at how to delete a resident from the doorking account manager software lets get started with the software open go ahead and select the account for the resident by clicking on the plus sign then clicking on resident now on the residence screen click on the resident name you want to delete you should see an arrow appear next to their name with their name now selected click the delete button in the top toolbar you will now be prompted if you really want to delete this resident click yes to continue with deleting this resident name congratulations you have deleted a name from your resident file however there is another type of resident deletion that may give you an issue if you look at the next resident joe smith he has two devices and when we click on his name and try to delete it we get a different pop-up please delete all associated device numbers first this warning indicates that all device numbers under