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[Music] good morning everybody welcome to this weeks five fantastic minutes Im coach Eric and Ive got a simple idea that comes right out of our advanced phone receptionist course as it relates to new patient phone calls Im going to give you one little Pearl and if youve trained with us if youve been through our course if youve been through our coaching program this ones going to be an easy reminder but its called early edification right now early meaning the call might be five six minutes long but we want to somewhere within the first 30 to 60 seconds already begin edifying and value building your practice or perhaps its your doctor perhaps its some technology whatever that might be and the more we can relate that value build and edification to something that they have said on the phone as theyve identified themselves makes it even more powerful right but we dont want to wait a long time into the call I dont want to wait to the end of the call to begin saying favorable an
