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when an employee leaves or when an extension is no longer needed you can always delete it from your phone system to do this log into your ringcentral account as an administrative go to the settings and then click phone system click users and select the user that you wish to delete click user info here you can find the function to delete an extension if the extension is currently active you need to disable it first click the disable button and click yes after disabling the extension the user will no longer be able to log into their account or receive calls you will now have the option to delete the user please note that this action cannot be undone and the extensions message greetings rules and recorded calls can no longer be recovered after the deletion if you wish to delete an unassigned extension simply go to the unassigned tab and select the extension you wish to delete here you will find the function to delete the user directly