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To cancel a customer finance contract, access the "Manage Customers" section in your benefits portal. Click on the desired contract ID and select the "Cancel Contract" button. Review the cancellation details, then choose a payment method. If the customer initiates cancellation, they must cover the fee, paying with either their default card or a new one. If the business cancels, it is responsible for the fee and can pay through the benefits account or a business card, which will be used for a one-time payment only. Click "Pay Now" to finalize the cancellation, and then you can send the cancellation details to the customer via email or text. For assistance, contact customer support or request a callback.