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To cancel a customer finance contract, navigate to the "Manage Customers" section in the benefits portal. Select the contract ID you wish to cancel and click the "Cancel Contract" button. Review the contract details and choose the payment method, noting that the customer will incur a cancellation fee if they request the cancellation. They can pay using their default card or a new one. If the business initiates the cancellation, they are responsible for the fee, which can be paid through the benefits account or a business credit/debit card used for a one-time payment. Click "Pay Now" to finalize the cancellation, and you may send the details to the customer via email or text. For further assistance, contact customer support or request a callback.