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[Music] [Applause] hi there welcome to the parent care Education portal in this video we are going to show you how to reset your password on the mobile app on the login screen click on the forgot password link enter your email or phone number associated with the link a temporary password will then be sent to you click reset password the app then prompts you to enter the temporary password that you received along with entering a new password click confirm once complete the mobile app will lock after three failed login attempts and issue a temporary password via the last used delivery method text or email you can then log in using this temporary password and reset your password if you have any questions call parent Care at 718-486-7100 and ask for mobile app assistance thanks for watching