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how to remove some of the field values in a specific incident template using field and forum rules lets look at a setup where it is not necessary to showcase technician specific categories to users from the listed categories I would like to remove the technician specific categories database network and security from the users field lets now see how these are the more pleasing field and forum rules in the default incident template under field and forum rules and form load lets create a new rule this role is applied only to the requesters as this rule applies to all scenarios we need that specify any conditions under actions choose remove options and select database network and security save the settings lets now login as a user and check if the field values are removed yes they are
