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10 deleting tickets now that youve learned how to mark tickets as spam we will go over the types of tickets that you should delete you should delete a ticket if the sender is at USC edu and the message is a newsletter or distribution message meant for faculty staff or students or an identical ticket that already exists and was created within a few seconds of each other sometimes a requester hit Send or submit multiple times creating duplicate tickets these are not meant to be tickets in Zendesk but they are also not spam so we must simply delete them lets go over how to delete a ticket open the ticket you want to delete click the ticket options menu in the upper right then select delete then click OK to confirm you want to delete the ticket the ticket is deleted and moved to the deleted tickets view for 30 days until it is permanently deleted if you accidentally deleted the ticket you can see it in the deleted ticket view tickets can be restored before they are permanently deleted cl
