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in this video we are going to talk about customer satisfaction as a metric I [Music] didnt need your welcome back to my channel this is Freya once again and you are watching Cassandra ninja I share real stories and tips to help you begin and join survive your call center lifestyle so if youre new here please consider subscribing by clicking the red subscribe button down below and if you have already subscribed thank you so much I receive some requests on the comments section about this type of video they want me to share my experience about different metrics in the call centers so I am sharing this with you right now so everybody would get a couple of tips or some ideas and how to go about each metric and for this first understanding metrics episode we are going to talk about customer satisfaction so customer satisfaction is the measure of how satisfied your customer is with the service you provided and since you are taking calls and youre doing this over the phone that its custome