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good afternoon this is clear process solutions web tips so i want to welcome you we are going to discuss today about when shuttle and how to easily place a form request on hold my name is alisa vadla and im a senior process developer for clear process solutions mostly working on the solution care desk and i came across recently a need for a customer who wanted to be able to place a a form request on hold and um i like it to share that with you today so were going to go through this um quick little video hopefully itll be pretty quick and teach you how we implemented this so have you ever been asked how you can temporarily place a request on hold this functionality is not made available through out of the box options that winshuttle has like cancel and force approve and force reject theres no way to like place a request on hold um and so we we looked for different ways to do this and to keep it as simple as possible um and we found a way and and were going to share that with you to