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yeah so in todays video like uh were gonna discuss on uh about the service request so what are the pre-configure setup which we need to do with respect to the service request so we would be talking about those so first of all Lets uh walk you through the service request creation page how basically the basic request page will look like and what are the details which we need to enter into the creation form so basically for every service request the title of the request is mandatory its called something like a record name for the in this part yeah so its a title is something like a record name so uh basically the title we will be entering something like the issue description short summary of the issue so thats about the title field in the service requests my next coming to the account so for which which customer this particular issue has been raised so well be selecting that particular customer in the account and the primary contact basically yeah uh be an account related contact o
