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foreign [Music] the creative director at emerge interactive and its time to talk about how a service blueprint can improve both your customer experience and business operations but first what is a service blueprint put simply it reveals the chronological actions your customers take while detailing the business operations that correspond with each action this is exactly the detailed information your business or organization needs to continue delivering an optimal customer experience when completed you will uncover areas of opportunity as well as friction this information can be used to improve business operations and the customer experience simultaneously well cover all the steps necessary to understand every aspect of a service bootprint as well as tips and tricks for building your own so read on to find out more foreign
