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TOMORROW NIGHT. Lisa: THANK YOU. CORONAVIRUS PANDEMIC HAS BEEN TOUGH ON SO MANY BUSINESSES. YOUR GYM IS PROBABLY ONE OF THEM MANY CUSTOMERS STILL FEEL COMFORTABLE EXERCISING INDOOR AROUND STRANGERS. Owen: GYMS ARE NOT MAKING IT EASY FOR PEOPLE TO BREAK UP WITH THEM. AMY DAVIS IS HERE WITH THREE THINGS TO STOP THE MONTHLY WITHDRAWALS. Reporter: THATS RIGHT. SOME GYMS WE KNOW PUT DUES ON HOLD FROM THE BEGINNING DURING THAT SHUTDOWN. OTHERS NEVER STOPPED THE CHARGES. THE DUES AND FEES ADDING UP EVEN WHILE CUSTOMERS ARE DOING EVERYTHING THEY CAN TO TRY AND CANCEL. SHE MISS HER WORKOUTS. WHEN FITNESS CONNECTION REREOPENNED AFTER THE SHUTDOWN, SHE DIDNT WANT TO GO BACK. I KNEW I DIDNT WANT TO GO BACK. I DIDNT FEEL SAFE. I BEEN TRYING TO GO ON THEIR WEBSITE TO CANCEL IT. THE OPTIONS CANCEL MEMBERSHIP ONLINE, THEY TOOK THAT AWAY. Reporter: WHEN WE CLICK ON THE MEMBER CANCELLATION FREEZE REQUEST FORM, WE GET ARTICLE NOT FOUND. CALLING THE GYM DIDNT HELP. IVE BEEN TRYING
