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this mini tutorial on accounts receivable credit and debit memos will guide you through entering credit and debit memos in the accounts receivable module lets begin with credit memos which are used to reduce the amount customers owe you lets go to accounts receivable transactions credit memos were going to select our customer etc accounts receivable credit memos can be applied several different ways you can apply a credit memo to an existing invoice open credits deposits finance charges or as a cash refund or a refund check finance charges will only appear in the selection list if the customer has a balance in finance charges were going to select to apply this credit memo to an invoice and select our invoice you can also select to void the entire invoice by selecting the void invoice box note the void invoice box will only be available if no other transactions such as credit memos or debit memos have been posted against this invoice we recommend that you leave the next box for the