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now were going to go over closing or not closing deleting and canceling more quarters there is a difference between cancelling a work order and deleting a work order deleting is used only for the purpose if you made a mistake or if a technician made a mistake in the field whereas cancelling is customer has proactively called and said that they wanted to cancel the appointment and that way it stays in the system so in the case of bleeding which we have touch based on a little bit we have a 1aq weekly needs additional maintenance items a technician accidentally uploaded that while theyre in the field theyve called the office said hey act then I created a work order in the system that actually doesnt need to be done its been taken care of all you would need to do is go to the customers module pull up the customer account go over to the work orders tab and then actually delete that work order that they accidentally submitted and then thats it its gone gone for good good but in the c
