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my name is Danny Duran with Cisco tech today were going to talk about how to delete a uccc agent bring up configuration manager youll know it by the icon here on your desktop next go under tools Explorer tools and agent Explorer here click retrieve so you see all the agents assigned to this ucce select the agent you would like to delete press delete and save to make sure this agent is fully deleted from this uce server go to miscellaneous tools deleted objects and find the agent you just deleted next highlight the agent and delete permanently also delete that agents person permanently as well and hit refresh and that is how you delete a ucce agent thank you for watching you