Delete Conditional Fields in the Customer Service Report and eSign it in minutes

Aug 6th, 2022
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How to Delete Conditional Fields in the Customer Service Report

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deleting fields from a report query to methods a wci consulting instant access tutorial one way to make Business Objects reports run more quickly and efficiently is to control the amount of data coming into the report in our sample report we display a lot of information but one field country is not used or displayed since that particular piece of data is not necessary for this report we can delete it to delete a field from a report query click to select the data access tab then click to select edit data provider notice that in the results object section of the data provider all of the data objects associated with this query are displayed those that are actually used as well as those that are not to delete the field country from this query lets click hold and drag the country object out of the result objects section to remove it at this point we would normally rerun the query to refresh the reports data before we do that though well add the country field back so that we can view anoth

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Move the cursor over the ticket form where you want to manage the conditions, then click the options menu ( ) on the right side and select Conditions. Click any of the following icons to edit, duplicate, or delete the selected condition: Use the edit icon to change a condition.
To make conditional ticket fields required Create a new condition for the ticket field or go to Admin Center Objects and rules Tickets Forms to edit an existing ticket form. Click the Required field. From the drop-down list, select the requirement settings you want to use.
Hover over the row of the field you want to edit, then click the option menu icon ( ) and select Edit. Click the option menu icon ( ) at the top of the page, then select Delete. Click Delete to confirm the deletion.
Answer. No, it is not possible to edit ticket comments after they are posted to the ticket. If there is sensitive information that needs to be removed from a ticket, an administrator can the Ticket Redaction app from our Marketplace and use it to remove text from the ticket comments.
To make conditional ticket fields required Create a new condition for the ticket field or go to Admin Center Objects and rules Tickets Forms to edit an existing ticket form. Click the Required field. From the drop-down list, select the requirement settings you want to use.
To edit a custom field On the Sell sidebar, click the Settings ( ) icon. Navigate to Customize Leads or Customize Contacts, then click either Customize Prospects and Customers, or Customize Deals. In your list of custom fields, click Edit for the fields you want to change.
Editing ticket fields In Admin Center, click Objects and rules in the sidebar, then select Tickets Fields. Hover over the row of the field you want to edit, then click the option menu icon ( ) and select Edit. Update the options as needed. When your changes are complete, click Save.
Creating custom user fields In Admin Center, click People in the sidebar, then select Configuration User fields. Click Add field. Select a field type, then enter a Display name. Verify that the field key is the value you want it to be. (Optional) Add a Description for the custom field.

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