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In this video, Jay discusses cease and desist letters, explaining what they are, how to send them, and what to include. A cease and desist letter is a document used to request that a debt collection agency stop communication. Jay draws on his 15 years of experience in the debt collection industry, covering roles from skip tracing to managing agencies. He offers viewers a bonus at the end, providing a free template for a cease and desist letter. Jay encourages viewers to ask questions in the comments so he can assist them further.