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as a Solutions Architect you should know SLA by any means so let us define what a Solaris so its a contract between service provider and customer that defines the level of service expected from the service provider for example suppose I am a service provider of say in a restaurant I provide food service no now I say that my food would be clean that would be hygienic and that we case t that is my SLA or those are - LS if any of these assailants are bdocHubed for example if my food in food is not tasty or if my food is not hygienic then Id be I pay some penalty to the customer so me as a service provider would be divided a penalty to the customer so similar is the case here if MSL is missed penalty can be levied on the service provider so in our case EWS is the service provider AWS cloud service provider so every service in AWS should have an incident again it depends on the service provider they might define a seller they might not define this at all so now when you are creating an app