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In this video, Jay discusses cease and desist letters, explaining what they are, how to send them, and what to include. He has over 15 years of experience in the debt collection industry, having worked in various roles and owned two debt collection agencies. Jay aims to share his knowledge and become a resource for viewers with questions about debt. He promises to respond to any inquiries left in the comments. A cease and desist letter is essentially a request for a debt collection agency to stop its communications. Viewers are encouraged to stay until the end for a bonus template for a cease and desist letter.