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good afternoon and welcome to the College of continuing and professional studies webinar negotiate for agreement thank you so much for joining us next slide please its a pleasure to have you all here this afternoon my name is shantabulai and Ill be your moderator for todays webinar if you have future questions about this webinar or other programs we offer the colleges contact information will be on the last slide of this presentation Im delighted to introduce a topic for todays webinar negotiate for agreement accomplishing complex work within an organization requires finesse and strong communication skills even when everything has been planned correctly and executed to Perfection complex work is unpredictable and problems will crop up personal biases built into peoples communication Styles perceptions perspectives and attitudes often complicated situations join us to learn which subtle behaviors we can use to shift the perspectives of individuals who are attempting to communicat