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close your eyes for a second back to the last time you experienced great customer service was it at a restaurant with a few friends maybe the wait staff was really friendly was it at a department store where their knowledge helped you choose exactly what you needed or maybe it was after waiting on hold for quite a long time and the associate went out of their way to help you resolve a nagging problem thanks for holding each of these interactions might only last a few minutes but within that short time they can have a huge impact they can build brand loyalty better than any commercial they can turn someones day around and for people who have chosen to work in customer service they are extremely gratifying weve built this course to help you level up your customer service skill set by the end of this video I hope youll have a stronger understanding of what makes for great customer service as well as a few new tips and tricks that you can start using immediately at its core customer ser