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did you know hospitals are required to disseminate patient satisfaction surveys as part of the affordable care act well that was more of a rhetorical question these surveys are designed to produce data about patients perspectives of care that allow objective and meaningful comparisons of hospitals on topics that are important to consumers hospitals can use these survey results to improve quality of care to enhance accountability and increase transparency hospitals can report the survey results publicly the data can be used to assist the hospital but can also be used against the hospital in a negative financial way according to the program the higher the hospitals hcap scores the higher its reimbursement will be and vice versa we have an all-in approach to increase the hospitals hcap scores and improve your internal quality initiatives this means going back to the basics this is not just for the nurse or the provider to solve this is for everyone that has interaction with the patient