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one of the areas of functionality of the portal that might not be immediately obvious as to how it works is the forgotten password link so if weamp;#39;re trying to sign into the portal as a user we forgotten our password weamp;#39;ve got handy button there that I click on say forgot your password so go ahead and put in my email address and go ahead and click send now unfortunately from user perspective thatamp;#39;s not very helpful what to do next to move past it so letamp;#39;s look at why we get that error and how to go ahead and fix it so if I go into D 365 and letamp;#39;s actually go to that user record so we can see just by looking at it weamp;#39;ve got the email address thatamp;#39;s all now put in one thing to notice though is that the owner of a record that is registered via the portal is going to be the system user now that system user doesnamp;#39;t actually have the ability to be able to have email sent out from it so weamp;#39;re going to have to have a look at