Cut tone in the Vehicle Service Order

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How to Cut tone in the Vehicle Service Order

4.6 out of 5

34 votes

hi this is Mike Cayley from the automotive training institute like to talk to you for a moment about what I call the three Cs I think this is really a great tool to help you keep the work orders clean straight organized and let it tell a story so what are the three Cs well the first C is the concern thats going to be the concern that the customer has of why theyre bringing in the vehicle now they came in because their brakes are squeaking they believe that somethings leaking underneath the car and they have a headlight burnt out thats not one concern thats three concerns so make sure you separate out the concerns the second C thats the cause thats where the technicians going to go ahead and do his inspection of the vehicle and hes going to give you the cause of whats causing that customers concern so thatll be an explanation of whats causing that the third C is the correction whats it going to take to correct the customers concern so now weve told the story we have the

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What is a repair order also called?

Repair order (RO) a legal document written for every vehicle brought into the shop for service. Contains all vehicle and customer information and the list of service work that is to be completed. Also called a work order.

What customer information needs to be included on a repair order?

The name and address are required to make the repair order a binding contract, while the information about the vehicle helps ensure that the correct parts are ordered and the correct repair procedures are used. Most repair orders on modern vehicles will require the VIN (vehicle identification number).

What are the 3 Cs of the repair order?

Most of you are probably familiar with the three Cs on your repair orders Condition, Cause and Correction which are a necessity to complete a repair order correctly, as well as a warranty claim submission.

What is clipping a vehicle?

Sometimes, sideswipe crashes can cause one or both cars to spin around, striking other vehicles, median strips, or causing cars to veer off the side of the road into a ditch. These are called sideswipe, or clipping, accidents. They can be very dangerous, especially when cars are moving quickly.

When referring to a repair order What does the three Cs stand for?

Most of you are probably familiar with the 3 Cs on your repair ordersCondition-Cause-Correctionwhich are necessary to complete a repair order correctly.

What are the three Cs associated with a work order?

The three Cs are simple to understand: COMPLAINT: This should be the problem reported by the machine operator. CAUSE: In my opinion, this is the most important information for your reliability engineers and the OEM. CORRECTION: This is simply the action taken to rectify the CAUSE.

What are the three Cs of diagnosis automotive?

Most of you are probably familiar with the three Cs on your repair orders Condition, Cause and Correction which are a necessity to complete a repair order correctly, as well as a warranty claim submission.

What items about a vehicle should be included on a work order?

It should list each repair, parts supplied, the cost of each part, labor charges, and the vehicles odometer reading when you brought the vehicle in as well as when the repair order was completed. Ask for all replaced parts.

What is the purpose of a repair order?

A repair order is an order for services or work that is done by an outside vendor, and for which the vendor will invoice you.

What is included in a repair order?

A repair order is a document thats generated on the service drive and it basically contains all of the customer and vehicle information. Hankey goes on to explain, It also records any of the customer requests for service or repairs, and that is what is used throughout the entire process, the service experience.

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