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In this video, Kevin Ward addresses a query from new real estate agent Kashi (or Keisha) Thomas regarding obtaining buyer representation agreements. Despite her background in multi-family housing, she finds it challenging to get buyers to commit to signing these agreements after open houses. Kashi has experimented with two approaches: showing a few houses first and then asking for the agreement, or requesting the agreement before showing properties. However, both methods have led to buyers becoming unresponsive after receiving the representation agreement. Kevin acknowledges the validity of her question and prepares to offer guidance on effectively securing buyer representation agreements.