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In this webinar led by Tall Ciliary Topol from the region team, the focus is on Service Catalog management. The session will cover key topics including the definition and purpose of a Service Catalog, how to add service categories and items, and an overview of service requests on the client portal dashboard. Participants will learn to differentiate between service requests and incidents, as well as how to generate custom reports for service requests. The Service Catalog is described as a structured database that contains information about live services and those planned for deployment, serving as the only part of the service portfolio made available to customers and assisting in support.
